Introduction
These Terms govern your use of Vietnam Mekong Travel’s services. By booking or using our services, you agree to these Terms.
Definitions
- “Service” refers to travel services provided by Vietnam Mekong Travel.
- “User” refers to anyone using our website or booking services.
Booking Process
- All bookings must be confirmed via email.
- A deposit of 30% is required to secure your reservation.
Payment Terms
Full payment is due 7 days before the travel date. Payment methods include credit/debit cards and bank transfers.
Cancellation and Refund Policy
- Cancellations made more than 14 days before the travel date will receive a full refund.
- Cancellations made within 7-14 days will receive a 50% refund.
- No refunds for cancellations made less than 7 days before travel.
Limitations of Liability
Vietnam Mekong Travel is not liable for delays, cancellations, or issues caused by third-party service providers.
Governing Law
These Terms are governed by the laws of Vietnam.